Cancellation & Refund Policy

Thank you for shopping at www.kunafaworld.com.

If you are not entirely satisfied with your purchase, we're here to help.

Order Confirmation

We will contact you via the phone number or email ID provided when placing your order to confirm the order details, the price paid or to be paid, and the estimated delivery time. Once you have received this confirmation from us, you will not be entitled to cancel the order.

If an item you ordered is unavailable after confirmation, we will inform you. In such cases:

• If you have made the payment: You will be entitled to cancel the order and receive a full refund of the amount paid.

Order Cancellation by Kunafa

We reserve the right to cancel your order in the following situations:

• If we cannot reach you to confirm the order.
• If the delivery address provided is outside our serviceable area.
• If we are unable to deliver due to insufficient or incorrect information provided by you.
• If the items ordered are unavailable.

Refunds

If you wish to cancel an order and request a refund, please contact us via email at soulofmiddleeast@gmail.com or call us at +91 6361156364. We will review and evaluate your request, and once approved, the refund will be processed. Please note:

• The refund amount will be calculated by deducting 20% (shipping and internet payment charges) from the original payment.
• Refunds cannot be processed for transactions made using a SLICE PREPAID CARD. In such cases, a gift voucher equivalent to the purchased value will be provided.